CANCELLATION & REFUND POLICY
Please read carefully
When making reservations with us, you are agreeing to these terms
Cancellations
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Please contact us via phone (806-488-2180) 24 hours in advance of your ride time for a full refund. Please allow 2-5 business days for refunds to be processed.
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Cancellations made the day of your scheduled ride are not eligible for refund. This is because we cannot fill those spots on short notice.
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Rides that are cancelled for unsafe weather conditions are refunded in full.
Refunds
Refunds are NOT available to those who
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Do not meet rider restrictions
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Fail to arrive 30 minutes prior to their reservations
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Booking errors that are not brought to our attention in advance of your desired ride date/time.
If you accidentally book the wrong date/time you must contact us at minimum 24 hours prior to your reservation to fix this. We have no way of knowing if you booked the wrong date/time, so please be sure your reservation is correct.