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CANCELLATION & REFUND POLICY

Please read carefully
When making reservations with us, you are agreeing to these terms

Cancellations

  • Please contact us via phone (806-488-2180)  24 hours in advance of your ride time for a full refund.  Please allow 2-5 business days for refunds to be processed.

  • Cancellations made the day of your scheduled ride are not eligible for refund. This is because we cannot fill those spots on short notice.

  • Rides that are cancelled for unsafe weather conditions are refunded in full. 

Refunds

Refunds are NOT available to those who 

  • Do not meet rider restrictions

  • Fail to arrive 30 minutes prior to their reservations

  • Booking errors that are not brought to our attention in advance of your desired ride date/time. ​

If you accidentally book the wrong date/time you must contact us at minimum 24 hours prior to your reservation to fix this. We have no way of knowing if you booked the wrong date/time, so please be sure your reservation is correct. 

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